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Our Service Center Managers and Teammates selected a teammate from their team that they felt was truly extraordinary in 2025. Below you will be able to get a small glimpse into what makes them extraordinary and see why they were each Service Center’s chosen Teammate of the Year.
Tenure: 3.7 years
“Eddie has been a vital part of our branch as we have grown and has taken on responsibilities to keep customers very happy with timely completion of scheduled work.” – Service Center Manager, Jason Barnard
What Service Standard does this teammate embody?
#2 – Honor Our Customers and #4 – Communication. Eddie maintains a safe work environment while understanding and prioritizing customer needs. He leads by example and consistently demonstrates professionalism and pride in his work.
How are they healthy for customers?
Eddie keeps customers satisfied by responding quickly to their needs and completing scheduled work efficiently, building trust through reliable, professional service.
Tenure: 2 years
“Alaina isn’t just a great teammate—she lifts everyone around her. She cares deeply for our customers, supports her colleagues, and strengthens our community, all while challenging herself to grow every day.” – Service Center Manager, Sabrina Crowder
What Service Standard does this teammate embody?
Be Extraordinary, #15 –Excel at the Basics. Alaina consistently goes above and beyond, excelling in every role she’s held and supporting teammates while delivering exceptional service to customers.
How are they healthy for customers?
Alaina ensures every customer interaction is positive and professional, following through on details and making customers feel valued, confident, and well cared for.
Alaina mentors new teammates, contributes to team success, and plays an active role in growing the McCall service centers.
Tenure: 2 years
“Bryan has been an AMAZING EMPLOYEE since he joined our team in Gainesville. Since his first day, he is one of the most polities’ person that I have ever met. He brings that attitude with him everyday and he is always a pleasure to be around. Always has a great attitude and shows a lot of gratitude. He has made a huge difference for the Gainesville Team for the last 2 years and we look forward to many more years. Congratulation’s Bryan.” – Service Center Manager, Kyle W. Grindle
What Service Standard does this teammate embody?
#13 – Attitude. Bryan intentionally brings positivity, gratitude, and professionalism to every interaction with teammates and customers, always striving to find the extraordinary in each situation.
How are they healthy for customers?
Bryan takes pride in his work, listens closely to customer needs, follows proper protocols, and ensures every customer is happy with the service they receive.
Bryan is actively involved in our Good Deed events and is always eager to learn more about the industry and grow in his role.
Tenure: 1.5 years
“Tony always comes through with the ability to get the job done safely and effectively while keeping customer satisfaction top of mind.” – Service Center Manager, Kevin Smith
What Service Standard does this teammate embody?
#13 – Attitude. Tony brings a positive, get-it-done mindset to every job, approaching each service with professionalism, care, and pride.
How are they healthy for customers?
Tony prioritizes safety in every service by following proper protocols, using healthy practices inside the home, communicating clearly about services and potential solutions, and ensuring all equipment is secured.
Tony’s positive attitude and “let’s get it done” mindset make him a reliable and trusted part of the Gainesville team.
Tenure: 2 years
“Miliana transferred from TruTech Wildlife Services bringing a wealth of wildlife knowledge to the Tampa branch. She consistently embodies our service standards, supports her teammates, and represents our brand with professionalism, a great attitude, and a smile.” Service Center Manager, Tommy Hebert
What Service Standard does this teammate embody?
#3 – WOW with Pride and Professionalism. Miliana starts each day with a positive attitude and consistently represents the Northwest brand with confidence, care, and professionalism.
How are they healthy for customers?
Miliana offers thoughtful, solutions-based recommendations, frequently introducing Green Services to address customer needs while building trust through knowledgeable, professional interactions.
Miliana is always willing to help others succeed by offering guidance and advice to support her teammates and the Tampa branch, and she has recently begun eating healthier and working out to feel her best.
Tenure: 5 years
“He exemplifies what it means to be a teammate. His dedication to our customers, reliability, and willingness to support the office in any capacity have made a measurable impact on our success this year.” – Service Center Manager, Joshua Rey
What Service Standard does this teammate embody?
#3 – WOW with Pride and Professionalism. Cody approaches every job with care, attention to detail, and a commitment to doing things the right way. He uses challenges as opportunities to improve and continuously raises the bar for himself and others.
How are they healthy for customers?
Cody’s commitment to self-improvement, a positive mindset, and pride in his work directly impact the quality of service he provides, ensuring customers receive consistent, professional, and dependable care.
Tenure: 1 year
“Jessica is a hardworking and cheerful teammate who brings a positive attitude to work every day and supports both customers and coworkers with a smile.” – Service Center Manager, Paul Stanly
What Service Standard does this teammate embody?
#14 – Open to Growth. Jessica approaches each day with adaptability and a willingness to learn, maintaining a positive mindset both on and off the job.
How are they healthy for customers?
Jessica helps solve customer concerns with a friendly, attentive approach that makes customers feel comfortable and supported. Her positivity and care create a welcoming service experience that builds trust.
Additional note: Though still early in her Northwest journey, Jessica has already made a meaningful impact through her upbeat energy, improving fitness, community involvement, and contributions to PIG leads and OTAs.
Tenure: 1 year
“Johnny is the most energetic teammate I have ever worked with. He brings a whole new level of energy and motivation to the team.” – Regional Manager, Roger Collins
What Service Standard does this teammate embody?
#1 – Honor Our Teammates. Johnny genuinely cares about the success of those around him and invests his time and energy into helping teammates grow, learn, and succeed. He leads by example by working alongside them in the field and showing them how to be successful, not just telling them.
How are they healthy for customers?
Johnny inspects each customer’s home thoroughly and provides clear, thoughtful options to help them protect it. His consultative approach empowers customers to make informed decisions while ensuring their needs, safety, and long-term satisfaction come first.
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