Do you remember when there were no Formosan termites in Jacksonville, FL? If you’re over 10 years old, you may. This destructive termite species is
About McCall Service
McCall Service | Family Operated | Est. 1928
McCall is an employee & client grown, Quality Pro Certified, residential and commercial services company. We have been family operated since 1928 when we started as an ice and coal delivery company, and through many successes and failures evolved into the company we are today.
Our values are simple: treat our employees and our clients how we want to be treated: as family. We strive to improve the world where we live, work, and play by protecting people, the public health, food, and property from the diseases and dangers of pests.
We deliver pest management solutions to commercial and residential customers throughout the southeastern US. We are experiencing year-upon-year of continued growth and innovation by solving our customers’ day-to-day pest and lawn related issues, as well as protecting their valued brands in their respective market areas.
We are expanding into new adjacent services and pursuing geographic growth opportunities, as well. As we continue to rapidly grow, we are always in need of good and capable folks to join our team. If you’re interested in joining us, reach out to us or any one of our employees!
McCall built its name on great customer service and a strong referral network from existing customers. We have on staff experienced highly trained service professionals and problem solvers who are recognized experts in their respective fields of service.
Our trademark slogan of “Call McCall…. We do It All!!!” has been heard and passed along throughout our service area for over 90 years! We are standing by 24/7 to answer your call or website inquiry to McCall today.
McCall partners with Northwest Exterminating as part of the Rollins Family of Brands, allowing us to deliver exceptional service to customers throughout the southeastern United States and around the world.
Meet Our Team
Josh grew up around the family business in Jacksonville, FL. He spent his high school summers laying sod and digging termite trenches for McCall. Upon finishing high school, Josh went to the US Military Academy at West Point where he studied Systems Engineering, graduating in 2014. Josh commissioned as an Armor Officer and spent the following five years serving in a variety of organizations and roles within the US Army. Following this time of service, Josh attended business school at the University of Florida, graduating with an MBA, concentrated in finance. After serving in multiple roles throughout the business, Josh moved into his role as General Manager of McCall. In his spare time Josh enjoys spending time with loved ones and enjoying the outdoors hiking, fishing, cycling, and the occasional hunt.
Vice President of Operations
Al Formella is McCall’s VP of Operations and has been with the company since 1986. He is an Associate Certified Entomologist and a Certified Operator in the categories: General Household Pest & Rodent Control, Termite & Wood Destroying Organism, and Lawn & Ornamental Turf. He is also a graduate student of Dale Carnegie. Al has formerly held roles as Regional Director for the Florida Pest Management Associaton, Committee Chairperson for Copesan Development Committee (National Pest Management Association), and President of The Ocala Rotary Club. In his off time, Al enjoys fishing, kayaking, golf, college football, and spending time with his grandchildren.
Keith Davidson is IT Director of McCall Service, Inc. For the past 16 years, the IT world at McCall has changed considerably under his leadership. Keith is a resident of Jacksonville, with his wife and 2 kids. He loves the big city atmosphere with a close to home feeling. When not at work, learning about new technologies that can help everyday life is a big passion of his.
Employee Services Director
Cindy Lee joined McCall in 2011 working in the call center, managing collections, termite renewals, and deposits. After a year and a half, she was quickly promoted to her current position as Employee Services Director. Her background prior to McCall was mainly in the construction industry as a cost accountant, project controller, and in Human Resources. Cindy was born and raised in Los Angeles, CA, and moved to Jacksonville in December of 2000. All of her immediate family resides in California including one daughter and first (and probably only granddaughter) who was born in 2019. Cindy’s hobbies consist of going to the gym and doing all kinds of crafts.
Corporate Accounting Director
Dannielle Torres joined McCall in June of 2020 as the Corporate Accounting Director. Dannielle has been a Controller in several different industries. She has worked in Hospitality for the past 10 years and brings over 20 years of accounting experience. Dannielle is a native of Jacksonville, but has lived in Key West since 2015. She enjoys her work and is quoted as saying, “I was lucky to pick a profession that I love.”
Kayla Carroll joined McCall in 2012 and she has worn many hats over the years, such as Customer Care Representative, Collections Administrator, Sales Administrator, Sales and Marking Coordinator, Customer Care Supervisor and Customer Care Manager. She has been our Administrative Director since July 2019. Kayla is originally from New Hampshire but now resides in Florida with her husband and daughter. She enjoys going to theme parks, anything and everything Disney, and crafting.
Technical Training Director
Cory Goeltzenleuchter (Gil-son-lighter) grew up in the pest control industry and has been with McCall Service in Florida since 2013. He started as a Branch Manager of their Gainesville office and is now the Technical Training Director, overseeing all training, safety, and regulatory compliance. Cory graduated from the University of Florida with his Bachelor of Science degree in Entomology, specializing in Urban Pest Management under Dr. Phil Koehler. He is a Public Health Entomologist Certificate Holder through the ESA. Cory is on the Urban Pest Management Technical Committee (Board Member), the National Non-Soil Fumigation Committee, and the National Pest Management Association’s Technical Committee and WDO Committees. Cory is also certified by the National Pest Management Association in Food Plant Safety and Quality Pro and is a Certified AIB Food Defense Coordinator. He is a certified operator in four Southeastern states and has completed the OSHA 30 Hour General Industry Certification. Cory is engaged to his co-Gator Grad fiancé, Tristin. They graciously share their home with their three cats!
Kyle Carson is McCall’s Sales Director. He started in the Pest Control Industry in 2007 and joined McCall Service in 2012. He is happily married to a healthcare worker and is a father to three awesome sons. Kyle lives in Middleburg, FL, where he loves swimming, fishing, golfing, and the outdoors.
Dee Hays has been with MSI since January 31, 2000. She started out as part time file clerk/receptionist with Al Formella as the Ocala Branch Manager. Over the years she had the opportunity to move up to different positions within the company: Ocala Branch administrator, Gainesville/Ocala Branch Administrator Supervisor, and Operations Coordinator. Dee says, “Each position has given me a broader view of how the company operates as a whole.”
Fleet Services Manager
Ed joined McCall in 2016, he took over for Rusty, a gentleman that had retired with McCall after 47 years! Prior to McCall, Ed was a shop foreman for 24 years. He has been a Master Certified ACE Mechanic for 30 years. Outside of work, Ed is an avid motorcyclist, salt water fisherman, hunter and enjoys playing music with his son. Ed has been married to his lovely wife for 25 years as of July 2020 and in his own words, Ed is “an all-around groovy guy”.
Bell Eberhardt joined McCall in October of 2019 as the Corporate Administrator with 15 plus years of Pest Control Industry experience. Bell manages the day-to-day marketing and social media efforts as well as special projects, process improvement strategy, and event planning. She is also an Acquisition Specialist, overseeing the due diligence, closing, and integration processes of new partnering companies. Bell enjoys the beach life in St. Augustine, FL, with her awesome family (husband, son, daughter, toddler grandson, 3 step sons, and four “fur babies”).
North Regional Manager
Roger Collins has been in the Pest Control Industry for 26 years and has been a Branch Manger at McCall for 18 years. He started in the Tallahassee market and moved to Jacksonville in August of 2006. Roger is a Certified Operator in Florida and Georgia, an A.C.E. Entomologist, and a past Region 5 director for FPMA. He is married with 3 daughters and 6 grandchildren (5 grandsons and 1 granddaughter). His hobbies include fishing (saltwater and freshwater), beach time, and visiting his favorite vacation spot: the Florida Keys.
Talent Recruitment & Retention | Government Contracts Manager
Isaiah Ellison joined McCall in December of 2019 as the Senior Management Trainee. In addition to his role at McCall, he is also a husband, father of four (three boys and one girl), Army veteran, and PhD student. He and his family currently live in Orange Park, FL. When not studying, Isaiah enjoys playing sports, an occasional video game, and spending time with his kids by the pool.
Jerry Hall joined the McCall team in January of 2015 to manage Government Contracting and Business Development. Jerry was born and raised in Jacksonville, FL. Whether it is the creeks of the Saint Johns River or being 50 miles off shore, the part he loves the most about the area is the water. He and his wife have lived on three different boats over the years bouncing around marinas between Jacksonville and Saint Augustine, finally settling down on land when his beautiful baby girl was born.
Gainesville Branch Manager
Kevin Smith has been with McCall Service since 2016 as the Gainesville Branch Manager. He has been in the industry for over 28 years and is a Certified Pest Control Operator in all categories. He has five children: two girls and three boys. Kevin lives in Gainesville where his hobbies include fossil/shark tooth hunting, cooking, landscaping, and enjoying outings with family.
South Regional Manager
Lee Keller started with McCall in 2015 as the Ocala Branch Manager. He was then promoted to Regional Manager of the Southern territory covering from Lake City to Key West with hopes of adding some Caribbean Islands soon. Lee has been in the Pest Control Industry since 1989 starting on the Lawn & Ornamental and plant and tropical nursery side in Tampa Bay. Lee holds and maintains state certifications in Lawn & Ornamental, Fumigation, General Household Pests and Rodents, Termite and other WDO’s, Public Health, Right of Way, Aquatics and a National Wildlife certification. He is a member of many industry organizations as well as service and fraternal organizations. Lee resides in Inverness, Florida with his spouse and two step children where he enjoys his passions; auto racing and music.
Jacksonville General Manager
Nathan Devaney joined McCall Service in 2018 and is currently our Jacksonville Manager. Nathan has been in the Pest Control Industry since 2004. He is quoted as saying, “I moved 1,500 miles to work for McCall, and I’ve enjoyed every bit of it and look forward to years to come.” Nathan bought his first home in Green Cove Springs in 2019 and added a new puppy to the family in 2020!
Customer Care Manager
Aleena Morehead joined McCall in 2013. After 4 years working in accounts receivable, she was promoted into a leadership role within the call center. She is currently the Call Center Manager overseeing a team that provides exceptional service to our customers throughout Florida, Georgia, the Low Country of South Carolina, and soon beyond. Aleena is a Florida native currently living in Jacksonville where she enjoys time with her beautiful son and fiancé.
Ocala Branch Manager
Jason Provo has been at McCall Service since late 2017, starting as a Service Manager and quickly promoting to Branch Manager. Along with over 21 years of Pest Control Industry experience, he is also certified in Lawn, GHP, Termite, Fumigation and National Wildlife Traping. Jason lives in Ocala where he enjoys spending time with his three kids and riding his motorcycle.
Savannah Branch Manager
Wayne has been with McCall since 2017. He has been in the industry for 10 years. Wayne was born in Statesboro, GA and he currently resides there with his blended family. Between Wayne and his wife, they have 8 kids! In his free time, Wayne enjoys college football. There is only one team in his heart – The GA Southern Eagles!
Tampa Branch Manager
Josh joined McCall in February of 2019 as the New Port Richey Service Manager, with 13 years of previous Pest Management Industry experience. He is state certified in L&O, GHP, and Fumigation. Josh has 5 children and lives in Lecanto, Florida. In his free time, Josh enjoys camping, fishing, the airboat, 4 wheelers, mud trucks, and almost anything outdoors and with an engine.
Tallahassee Branch Manager
Don Griffin has been involved in the Pest Control Industry since 1998. He joined McCall service in 2009, working his way up from Service Technician to Branch Manager. He currently holds pest control certifications in Florida, Georgia, and Alabama. Don is a problem solver, which is why he says he loves this job; there’s always someone that has a pest problem that needs to be solved.
Jacksonville South Branch Manager
Perry Hudson joined McCall Service in 2018 as a Commercial Account Manager. He was promoted to Branch Manager of the newest McCall Branch – Jacksonville South in 2021. Perry resides in St. Johns, FL. with his wife April and his two amazing, fun loving kids Brooke and John Thomas. Perry loves to golf, swim, fish and spend time on the boat with his family.
Bryan is a 6th generation Floridian and 2nd generation owner operator of McCall Service and has been in the pest industry for 31 years. Bryan graduated from USMA, West Point with a concentration in Nuclear Engineering. He then served in the Army as an Infantry Officer before returning to the family business in June 1988. Bryan is the past President of the Florida Pest Management Association and National Pest Management Association, Past President of Rotary Club of Downtown Jacksonville and Executive Board Member BSA North Florida Council. In 2020, Bryan celebrated his 36th anniversary with his High School Sweetheart, Teresa. Together they share 5 children, 7 grandchildren, and will celebrate the birth of their 8th grandchild in 2020. In his spare time, Bryan enjoys hiking, fishing, sporting clays, mountain biking, spin, road cycling and spending time with his friends and family.
JULY 25, 1967 – MAY 14, 2021
David graduated from the Air Force Academy in 1989 with a Bachelor of Science degree. He served across the middle east during Operations Desert Shield, Desert Storm and Iraqi Freedom. He received a MBA from the University of South Caroline in 1995 and retired from the Air Force Reserves as a Colonel in a Combat Search and Rescue Wing based in Patrick AFB in 2017. He has been with McCall for 25 years, beginning as a technician and working his way up to CFO. His wife works in St. Johns County as a teacher, and together they have raised 4 children. Their family has a Silver Lab named Otis and a Cocker Spaniel named Bubba. Outside of work, David enjoys hunting, fishing, boating and anything outdoors.
John Cooksey is the Past President of the Rotary Club of Orange Park, FL, Past Chairman of the Board of Grace Episcopal Day School, Past President of the Mandarin Museum and Historical Society and past Chairman of the Black Creek District of the Boy Scouts of America. He served on the vestry of Grace Episcopal Church, including 3 years as its Treasurer. John has served many different roles in the Florida Pest Management Association including President in 2013 and is the current Treasurer of the Florida Pest Management Foundation. He is a Vice Chairman of The Arc Jacksonville and Board Advisor of The Jacksonville School for Autism. John serves on the board the National Pest Management Association and on the Board of Quality Pro, through the National Pest Management Association. He has been in the Pest Management industry for 26 years. John earned a BS degree in Chemical Science from Florida State University and a Masters Degree in Entomology from the University of Florida. In a prior career worked as an Analytical Chemist. He is also a graduate of the Wedgeworth Leadership Institute for Agriculture and Natural Resources at the University of Florida, focusing on Agriculture and Government relations in US and EU. John and his wife Leyda live in Jacksonville and have 3 children ages (19, 21 and 22).
Our Local And National Affiliations
At McCall Service, we are a Florida pest control company affiliated with the trusted national and local organizations below:
For urgent customer matters requiring immediate attention, please contact:
About McCall Service
We’re all familiar with the common housefly. They can be found buzzing through homes across the country, all summer long. However, in the late summer
– CUSTOMER TESTIMONIALS –
As a new Florida Resident coming from N.Y., had very little knowledge of maintaining a lawn properly. On my first Appt, with Robert A of McCalls, he explained in detail the problems my lawn was having and what he thought would need to be done to resolve them & restore my lawn to where it should be.
My lawn has not look this good in years. Mr Castaneda has been very knowledgeable about my lawn. All the weeds have disappeared and it looks green again. Would highly recommend his service at any location! Thank you for the outstanding job.
I can't say enough about McCall's. The best in the business! Harley and the other 2 gentleman (sorry I forgot your names) were phenomenal! Even my dog loves them!
I wanted to send a personal email to thank you for Chris's great customer service and the knowledge given on controlling our pest control problem. I feel better in regards to choosing your company and having support who works that ensures the main issue is resolved
Anthony’s service was AWESOME. I thought I paid for one service and ended up getting a follow up service that I had no idea about but was very grateful. I will be recommending McCall to all of our Investor buddies, we have rental properties. Thanks you Anthony for your follow up, professionalism, and great value but most importantly, your service.
Morgan went out of his way to address an issue. Bugs should be terrified when he is around.
Service was thorough and friendly! Khalil did a fantastic job and I am very confident that the job was done right. Very glad I went with this company for regular pest control. Thank you!
Our service tech, Michael Guthrie, was awesome. He was on time, polite, inspected thoroughly, and treated the house exactly like my husband was explained it would be. We haven't seen an ant since. My only wish is that we called McCall sooner!
Gary was professional. He explained everything he did. He did a thorough inspection and then treated. He was courteous and an absolute pleasure. I strongly recommend this company and Gary for all your pest control needs!