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"I wanted to drop you a note to pay a huge compliment for the way Steve dealt with Jennifer today. This morning we found a dead rat in our garage (literally as I was pulling out of the driveway, Jennifer came running & screaming out of the garage). I told her to give you guys a call and have someone come out to investigate. Turns out that we apparently have a pretty big rat & mouse problem in our garage - thankfully they aren't in the walls or attic. We also have an armadillo who has taken up residence under our house.

Steve was fortunate enough to be the lucky guy who got to deal with my screaming and almost hysterical wife. I honestly wouldn't have wished that on my biggest enemy :-). But, from all accounts, he was exceedingly professional, kind, and very calming for Jen.

Needless to say, we became McCall's newest customer today.

Please pass along my kudos to Steve. My wife will be forever indebted to him for removing a dead rat (or 2) from the garage, and for giving her great service.
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